Privacy Policy

This Privacy Policy describes how Imos Pizza ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website pizzassimos.top, place orders, use our services, or otherwise interact with us. Please read this policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

We are committed to protecting the privacy and security of your personal information. We operate in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the CAN-SPAM Act, and other applicable consumer protection regulations.

If you do not agree with the terms of this Privacy Policy, please do not use our website or services. We encourage you to review this policy periodically, as it may be updated from time to time. We will notify you of any material changes by updating the "Last Updated" date at the top of this page.

1. About Us and How to Contact Us

For all privacy-related inquiries, requests, or concerns, please contact us using the details below:

Our privacy team is available to respond to any questions or requests you may have regarding the collection, use, or disposal of your personal data. We will endeavor to respond to all legitimate inquiries within 45 days of receipt, or within any shorter timeframe required by applicable law.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we may collect are described below:

2.1 Personal Information You Provide Directly

When you interact with us — whether by creating an account, placing a food order, signing up for our newsletter, participating in promotions, or contacting our customer support — you may voluntarily provide us with:

• Identity Information: Your full name, username, or similar identifiers.
• Contact Information: Email address, mailing address, billing address, delivery address, and telephone number.
• Account Credentials: Password, security questions, and other login information used to access your account.
• Payment Information: Credit card numbers, debit card numbers, billing details, and other financial information necessary to process your food orders. Note: We do not store full payment card numbers; this information is processed by secure third-party payment processors.
• Order Information: Details of the food items you have ordered, special instructions, dietary preferences, and order history.
• Communications: Any messages, feedback, reviews, complaints, or other communications you send to us.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us, including your opt-in or opt-out status.
• Loyalty Program Information: Details related to your participation in any rewards, loyalty, or promotional programs we may offer.

2.2 Information Collected Automatically

When you visit our website pizzassimos.top, certain information is collected automatically through cookies, web beacons, pixel tags, and similar tracking technologies:

• Usage Data: Pages visited, time and date of your visit, time spent on pages, links clicked, referring URLs, and other browsing behavior on our site.
• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and language settings.
• Location Data: General geographic location derived from your IP address (such as city and state). We do not collect precise GPS location unless you explicitly grant permission.
• Cookie and Tracking Data: Information stored in cookies, web storage, and similar technologies. For more details, please see Section 7 (Cookie Usage) of this policy.
• Log Files: Server log files that record website activity, including access times, browser types, and error reports.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media accounts (such as Facebook, Google, or Apple) to our services or interact with our social media pages, we may receive certain profile information from those platforms.
• Analytics Providers: Data from third-party analytics services such as Google Analytics that help us understand how users interact with our website.
• Payment Processors: Confirmation and transaction data from our payment processing partners.
• Delivery Partners: Information necessary to fulfill and track your food delivery orders.
• Marketing Partners: Aggregated or anonymized data from advertising and marketing partners that help us improve our promotional activities.
• Public Sources: Publicly available information that may be relevant to our business relationship with you.

2.4 Sensitive Personal Information

We do not intentionally collect sensitive categories of personal information, such as Social Security numbers, government ID numbers, racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If you voluntarily provide such information (for example, dietary restriction information related to allergies), we will treat it with the highest level of care and use it only for the purpose for which it was provided.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including payment processing and delivery coordination.
• To create and manage your account on our website.
• To communicate with you about your orders, including confirmations, updates, and receipts.
• To provide customer support and respond to your inquiries, complaints, and feedback.
• To personalize your experience on our website, including remembering your preferences and past orders.
• To administer loyalty programs, promotions, contests, and special offers.

3.2 Analytics and Website Improvement

• To analyze website traffic, user behavior, and usage patterns to improve our website functionality and user experience.
• To conduct research and analysis to understand customer preferences and trends in food ordering.
• To troubleshoot technical issues and maintain the security and integrity of our website.
• To measure the effectiveness of our content and marketing campaigns.
• To develop new products, services, and features based on user feedback and usage data.

3.3 Marketing and Communications

• To send you promotional emails, newsletters, special offers, and information about new menu items or services, where you have provided consent or we have a legitimate interest to do so.
• To display targeted advertisements on our website and on third-party platforms, based on your interests and browsing behavior.
• To conduct surveys and collect feedback about our food and services.
• To notify you about changes to our services, policies, or terms.

3.4 Legal Compliance and Safety

• To comply with applicable laws, regulations, legal processes, or governmental requests.
• To enforce our Terms of Service and other agreements.
• To detect, prevent, and investigate fraudulent transactions, security breaches, and other illegal activities.
• To protect the rights, property, and safety of Imos Pizza, our customers, and the public.

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our website and delivering our services. These providers are authorized to use your personal information only as necessary to provide services to us and are contractually obligated to maintain the confidentiality and security of your data. Categories of service providers include:

• Payment Processors: Companies that securely process credit card and debit card transactions on our behalf.
• Delivery Services: Third-party delivery partners responsible for delivering your food orders.
• Cloud Hosting Providers: Companies that host our website and store data on our behalf.
• Email Service Providers: Platforms used to send transactional and marketing emails.
• Analytics Providers: Services such as Google Analytics that help us analyze website usage.
• Customer Support Tools: Platforms that manage customer service communications and help desk functions.
• Marketing and Advertising Platforms: Services that help us run and measure advertising campaigns.

4.2 Legal Requirements

We may disclose your personal information if required to do so by law, or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or governmental request.
• Enforce our Terms of Service or other agreements.
• Protect and defend our rights or property.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our services or the public.
• Protect against legal liability.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

4.4 With Your Consent

We may share your personal information with other third parties when we have your explicit consent to do so. You may withdraw your consent at any time by contacting us at [email protected].

5. Data Security

We take the security of your personal information seriously and have implemented a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures We Employ

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our website. Payment information is encrypted during transmission and processed by PCI-DSS compliant payment processors.
• Access Controls: We restrict access to personal information to authorized employees and contractors who need it to perform their job functions. All personnel with access to personal data are subject to confidentiality obligations.
• Secure Data Storage: Personal information is stored on secure servers with appropriate access controls, firewalls, and intrusion detection systems.
• Regular Security Audits: We conduct periodic reviews of our security practices and systems to identify and address potential vulnerabilities.
• Password Protection: User account passwords are stored using industry-standard hashing algorithms. We strongly encourage users to create strong, unique passwords for their accounts.
• Employee Training: Our employees receive regular training on data privacy and security best practices.

5.2 Data Breach Procedures

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and the appropriate regulatory authorities as required by applicable law. We will provide notification within the timeframe required by law, including any applicable state breach notification laws in the United States.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights and making it easy for you to exercise them.

6.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (such as when we are required to retain data for legal compliance purposes).
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time.
• Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: The right to know what personal information we have collected about you, the categories of sources, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: The right to request deletion of your personal information, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: The right to opt out of the "sale" or "sharing" of your personal information as defined under California law. We do not sell personal information for monetary consideration, but to the extent any of our advertising practices constitute "sharing" under the CPRA, you may opt out by contacting us.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use and disclosure of sensitive personal information to certain specified purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you goods or services, charge you different prices, or provide a different level or quality of service because you exercised your privacy rights.
• Authorized Agent: You may designate an authorized agent to submit a request on your behalf. We may require verification of the agent's authority before processing such a request.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a request to us using one of the following methods:

• Email: [email protected]
• Website: pizzassimos.top

To verify your identity before processing your request, we may ask you to provide certain information such as your name, email address, and account details. We will respond to your request within 45 days of receipt. If we require additional time, we will inform you of the reason and extension period.

7. Cookie Usage

Our website pizzassimos.top uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements.

7.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and past actions.

7.2 Types of Cookies We Use

• Essential Cookies: These are strictly necessary for our website to function properly. They enable core features such as user authentication, shopping cart functionality, and security. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are most frequently visited. We use this information to improve our website. These cookies may be set by third-party services such as Google Analytics.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your preferred language or location) and provide enhanced, more personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns.

7.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that if you disable certain cookies, some features of our website may not function properly.

For more detailed information about the cookies we use and how to manage your preferences, please refer to our full Cookie Policy, which is available on our website at pizzassimos.top.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8.1 Retention Periods

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures. If deletion is not possible (for example, because information has been stored in backup archives), we will securely store your personal information and isolate it from further processing until deletion is possible.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 18.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we learn that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will promptly investigate and, if confirmed, delete the information in question.

10. International Data Transfers

Imos Pizza is based in the United States and your personal information is primarily processed and stored on servers located within the United States. If you are accessing our website from outside the United States, please be aware that your personal information will be transferred to, processed, and stored in the United States, where data protection laws may differ from those in your home country.

By using our website and services, you consent to the transfer of your personal information to the United States. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Privacy Policy and applicable law.

Where we transfer personal information of individuals in other jurisdictions, we will implement appropriate safeguards as required by applicable law, including entering into standard contractual clauses or other legally recognized transfer mechanisms where applicable.

11. Third-Party Links

Our website may contain links to third-party websites, services, and applications that are not operated or controlled by Imos Pizza. This Privacy Policy does not apply to third-party websites, and we are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information.

The inclusion of a link to a third-party website does not constitute our endorsement of that website or its privacy practices.

12. Do Not Track Signals

Some web browsers may transmit "Do Not Track" (DNT) signals to websites. Currently, there is no universally agreed-upon standard for how websites should respond to DNT signals, and our website does not currently alter its data collection and use practices in response to DNT signals. However, you can manage your cookie preferences through your browser settings as described in Section 7 of this policy.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Post the revised Privacy Policy on our website at pizzassimos.top.
• Where required by applicable law or where we deem appropriate, notify you by email or by posting a prominent notice on our website prior to the change becoming effective.

Your continued use of our website and services after the effective date of any such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

14. How to File a Complaint

We take privacy concerns seriously and are committed to resolving any complaints about our collection or use of your personal information. If you have concerns about our privacy practices, we encourage you to first contact us directly:

• Email: [email protected]
• Website: pizzassimos.top

We will respond to your complaint within 45 days and work with you to resolve the issue.

14.1 Complaints to Regulatory Authorities

If you are not satisfied with our response or believe we are processing your personal information in a manner that violates applicable law, you have the right to file a complaint with the appropriate regulatory authority:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection and privacy laws. You can file a complaint at www.ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Residents — California Privacy Protection Agency (CPPA): California residents may file privacy complaints with the California Privacy Protection Agency. More information is available at cppa.ca.gov.
• California Residents — California Attorney General: You may also contact the California Attorney General's Office at oag.ca.gov/privacy.
• State Attorney General Offices: Residents of other US states may contact their respective State Attorney General's office for privacy-related complaints and inquiries.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact our privacy team using the following details:

We are dedicated to working with you to resolve any privacy-related concerns and are committed to maintaining the highest standards of data protection and privacy in our food service operations. Thank you for trusting Imos Pizza with your personal information.